Please follow these steps...

  1. Open the Web Console and choose the "API Connection" tab.
  2. Make note of the account information including "Username:" and "Password:" below that. (Keep the site open.)
  3. Open LightSpeed and login using that information.
  4. Once logged in use the standard LightSpeed functionality to manually change the password (Edit > Change Password).
    • NOTE: if the password has already expired you will be prompted to change it as soon as you try to login.
  5. Log out of LightSpeed
  6. Log back into LightSpeed with the new information to ensure that it is working properly.
  7. Go back to the web console.
  8. Enter the newly change password into the "Password:" field and hit the "Update" button at the bottom of the page.
  9. When the page refreshes hit the "Check Connection" button and read the results at the bottom of the page to make sure it worked as expected.
NOTE: If you have upgraded to the new version of LightSpeed OnSite then your connection issue may not be related to the password change please check this related article for next steps ... https://xywebsolutions.helpdocs.com/lightspeed-api...